Information & Responsibilities
SUMMARY
This staff position is responsible for the technical support resources for the School of Film/Video. Technical support resources include: managing student technical assistants, overseeing content of technical support website, administering (delegating) “helpdesk” ticketing system, producing written and video technical documentation. Supports all forms of film and video making including documentary, narrative, experimental, animation and emerging forms.
Requirements
ESSENTIAL JOB FUNCTIONS:
- Wrangling and management of the technical support website.
- Manage technical support ticketing system.
- Analyze support requests and needs to identify areas of improvement both in terms of documentation and instruction.
- Track technical/operational issues; discover trends and alert technical staff.
- Responsible for consistent instructional signage and labeling of equipment and facilities.
- Develop a consistent written style, graphic design, and branding for all documentation, signage, and labeling.
- Test and document workflows developed by technical staff and academic coordinators.
- Develop and create technical screencast videos.
- Work with Academic Coordinators, Faculty, and Staff to determine technical documentation needs, anticipate changes, and identify gaps.
- Train and supervise Student Technical Assistants and Graduate Technical Assistants.
- Supervise annual equipment and software inventory of all school facilities.
- Maintain current web links to approved outside resources.
- Manage sign-up sheets and printed room schedules.
- Responsible for meeting notes at the FVAdmin and FVTech meetings.
- Coordinates with vendors for maintenance of First Aid Kits.
- Perform other duties as needed.
Qualifications
SKILLS/ABILITIES:
- Attention to quality and detail.
- Demonstrated ability to anticipate and resolve problems.
- Ability to work with highly motivated students who typically take an independent and often experimental approach towards their discipline.
- Ability to establish and maintain effective communication with faculty, staff and students.
- Excellent research, problem solving and organization skills.
- Ability to take initiative, to work independently with minimal supervision.
- Ability to multitask and handle interruptions in a fast paced environment.
- Proficiency in Microsoft Office, Google and Adobe applications.
- Critical thinking skills required.
EDUCATION:
Undergraduate degree or equivalent professional experience in related field.
EXPERIENCE:
- Minimum three years film/video experience in areas of pre-production, production, installation, planning, or management.
- Comprehensive knowledge and experience with video, film, lighting, and sound equipment.
- Comprehensive knowledge of live action filmmaking and animation workflows.
- Office management experience combined with specialized knowledge of academic policies and procedures.
- Experience Mac, Windows, and productivity applications.
- Web design experience. Experience managing a team.
- Detailed understanding of customer service.
FURTHER INFORMATION
The terms and working conditions of this position are subject to the collective bargaining agreement between CalArts and CWA, Local 9003. In the event of a conflict between this posting and the collective bargaining agreement, the collective bargaining agreement shall prevail.
How to Apply
This position is available immediately. If you are interested, please follow the link to Interfolio below:
Technical Support Coordinator - ID:137135
Salary
$31.87 an hour
Equity & Diversity
California Institute of the Arts shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status, disability, or any other status protected under federal, state, or local law.
Further Information
CalArts has a multidisciplinary approach to its studies of the arts through six schools: Art, Critical Studies, Dance, Film/Video, Music and Theater. CalArts encourages students to explore and recognize the complexity of the many aspects of the arts. It is supported by a distinguished faculty of practicing artists and provides its Bachelor and Master of Fine Arts students with the hands-on training and exposure necessary for an artist's growth. CalArts was founded in 1961 and opened in 1969 as the first institution of higher learning in the United States specifically for students interested in the pursuit of degrees in all areas of visual and performing arts.