Associate Director, Database Administration

Details

Position Category: Non-Academic
Position Title: Associate Director, Database Administration
School/Department: Advancement
Reports To: Executive Director, Advancement Services
Time: Full-Time
Appointment: Regular
Job Posted: 03/15/2024

Information & Responsibilities

SUMMARY

Under the guidance of the Executive Director, Advancement Services, the Associate Director, Database Administration, manages Advancement’s Salesforce CRM along with CalArts’ event management and online giving platforms. This position will be responsible for the day-to-day configuration, support, maintenance and improvement of the database and develop strategies to maximize the capabilities of the software and provide support to the Advancement department, collaborating with Institute partners when necessary. The ideal candidate will think and act creatively to develop appropriate technical solutions to meet the needs of fundraisers and end users.

Requirements

ESSENTIAL JOB FUNCTIONS

Database Administration

Oversee the integrity of the database and maintenance of development data, implementing rules and automation as needed
Manage the database and Sandbox environment including defining users, granting access and permissions, building and maintaining new fields and objects, modifying layouts, upgrades, and developing processes
Lead Advancement Services team in developing database standards guide including policy and procedures
Document processes, user permissions, customizations, etc. made in Salesforce
Develop and facilitate end user training and support for Advancement.
Detailed configuration and testing of CRM software upgrades
Monitor system performance and identify problems that arise and respond in a timely manner to user-reported requests and errors
Run clean up reports and dashboards to improve system data for better reporting and readability
Manage Salesforce integrations not handled by a developer or partner, and monitor and test data integration systems and API endpoints
Work with integrated applications, such as DocuSign, Apsona, Mailchimp, etc.
Identify, install and maintain appropriate apps from the AppExchange for event management, mass email, document merge, etc. Salesforce integrations with other apps/systems. (Examples: Splash, Click and Pledge, Stripe, iWave)

Reporting

Manage and enhance the online Asana request system (Including data updates, report requests, etc.)
Develop reports and queries based on Advancement needs and maintain standard reports. This includes but is not limited to fundraising tracking, metrics-based assessments, and audience segmentation
Create and manage dashboards and data visualizations
Cross-train in multiple aspects of Advancement team support

SKILLS/ABILITIES

Superb organizational skills and effectiveness in managing multiple tasks
Analytical mindset and good problem-solving skills
Understanding of basic triggers/Apex code
Systems awareness and understanding of business requirements of IT
Excellent problem-solving and analytical skills
Good communication, teamwork, and negotiation skills
Excellent business relationship and user support skills
Familiarity in working with people from diverse backgrounds while promoting an environment of inclusion
Flexibility to work occasional evenings and weekends

All team members must:

Demonstrate strong organizational, written, and oral communication skills. Think strategically and creatively and perform with expertise in order to support the advancement of CalArts
Work with high level of self-motivation to proactively move multiple tasks forward while documenting and sharing progress, and meeting strict deadlines
Have experience in donor database management and expertise in maintaining CRM systems
Knowledgeable about best practices in Advancement Services. Able to implement best practices to improve and reinforce business processes, ensuring effective time management and outcomes-based work performance
Possess strong computer skills: Google suite, CRM databases, mail merges, presentation software, video integrated meeting systems, and digital event registration products
Maintain confidentiality with regard to donor relations at all times
Commit to serving diverse constituents in an environment that embraces inclusiveness, diversity, equity and access
Collaborate effectively with a large team and attend to competing needs
Work with coworkers to promote and maintain a positive work environment while supporting strategic partnerships and collaborative relationships across the CalArts campus
Possess the emotional intelligence to interpret and act on emotions in themselves and others
Utilize personal skills in dealing with people with diplomacy, tact, maturity
Demonstrate grit by maintaining composure when things go wrong as well as a sense of humor to stay sane and keep a positive attitude no matter what happens

Qualifications

EDUCATION and/or EXPERIENCE

Bachelor’s degree preferred
Experience with database administration required (Salesforce experience preferred),
Experience in a nonprofit fundraising environment
Experience working collaboratively with colleagues, donors, and volunteers

FURTHER INFORMATION

Because the division is responsible for fundraising events, applicants must be available to work additional hours during evenings or weekends, and at peak periods of the year. During certain brief times during the academic calendar, there will be restrictions on vacation approvals to ensure the division can adequately support the fundraising initiatives that align with the Institute’s highest priority activities.

How to Apply

This position is available immediately. If you are interested, please follow the link to Interfolio below:

Associate Director, Database Administration - ID:135611

Salary

$72,774 - $82,290 a year

Equity & Diversity

California Institute of the Arts shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status, disability, or any other status protected under federal, state, or local law.

Further Information

CalArts has a multidisciplinary approach to its studies of the arts through six schools: Art, Critical Studies, Dance, Film/Video, Music and Theater. CalArts encourages students to explore and recognize the complexity of the many aspects of the arts. It is supported by a distinguished faculty of practicing artists and provides its Bachelor and Master of Fine Arts students with the hands-on training and exposure necessary for an artist's growth. CalArts was founded in 1961 and opened in 1969 as the first institution of higher learning in the United States specifically for students interested in the pursuit of degrees in all areas of visual and performing arts.

Type	Non-Academic
School/Department	Advancement
Reports To	Executive Director, Advancement Services
Status	Full-Time
Appointment	Regular
Available	3/15/2024
Requirements	ESSENTIAL JOB FUNCTIONS Database Administration Oversee the integrity of the database and maintenance of development data, implementing rules and automation as needed Manage the database and Sandbox environment including defining users, granting access and permissions, building and maintaining new fields and objects, modifying layouts, upgrades, and developing processes Lead Advancement Services team in developing database standards guide including policy and procedures Document processes, user permissions, customizations, etc. made in Salesforce Develop and facilitate end user training and support for Advancement. Detailed configuration and testing of CRM software upgrades Monitor system performance and identify problems that arise and respond in a timely manner to user-reported requests and errors Run clean up reports and dashboards to improve system data for better reporting and readability Manage Salesforce integrations not handled by a developer or partner, and monitor and test data integration systems and API endpoints Work with integrated applications, such as DocuSign, Apsona, Mailchimp, etc. Identify, install and maintain appropriate apps from the AppExchange for event management, mass email, document merge, etc. Salesforce integrations with other apps/systems. (Examples: Splash, Click and Pledge, Stripe, iWave) Reporting Manage and enhance the online Asana request system (Including data updates, report requests, etc.) Develop reports and queries based on Advancement needs and maintain standard reports. This includes but is not limited to fundraising tracking, metrics-based assessments, and audience segmentation Create and manage dashboards and data visualizations Cross-train in multiple aspects of Advancement team support SKILLS/ABILITIES Superb organizational skills and effectiveness in managing multiple tasks Analytical mindset and good problem-solving skills Understanding of basic triggers/Apex code Systems awareness and understanding of business requirements of IT Excellent problem-solving and analytical skills Good communication, teamwork, and negotiation skills Excellent business relationship and user support skills Familiarity in working with people from diverse backgrounds while promoting an environment of inclusion Flexibility to work occasional evenings and weekends All team members must: Demonstrate strong organizational, written, and oral communication skills. Think strategically and creatively and perform with expertise in order to support the advancement of CalArts Work with high level of self-motivation to proactively move multiple tasks forward while documenting and sharing progress, and meeting strict deadlines Have experience in donor database management and expertise in maintaining CRM systems Knowledgeable about best practices in Advancement Services. Able to implement best practices to improve and reinforce business processes, ensuring effective time management and outcomes-based work performance Possess strong computer skills: Google suite, CRM databases, mail merges, presentation software, video integrated meeting systems, and digital event registration products Maintain confidentiality with regard to donor relations at all times Commit to serving diverse constituents in an environment that embraces inclusiveness, diversity, equity and access Collaborate effectively with a large team and attend to competing needs Work with coworkers to promote and maintain a positive work environment while supporting strategic partnerships and collaborative relationships across the CalArts campus Possess the emotional intelligence to interpret and act on emotions in themselves and others Utilize personal skills in dealing with people with diplomacy, tact, maturity Demonstrate grit by maintaining composure when things go wrong as well as a sense of humor to stay sane and keep a positive attitude no matter what happens
Education and Experience	EDUCATION and/or EXPERIENCE Bachelor’s degree preferred Experience with database administration required (Salesforce experience preferred), Experience in a nonprofit fundraising environment Experience working collaboratively with colleagues, donors, and volunteers FURTHER INFORMATION Because the division is responsible for fundraising events, applicants must be available to work additional hours during evenings or weekends, and at peak periods of the year. During certain brief times during the academic calendar, there will be restrictions on vacation approvals to ensure the division can adequately support the fundraising initiatives that align with the Institute’s highest priority activities.
Instructions	This position is available immediately. If you are interested, please follow the link to Interfolio below: Associate Director, Database Administration - ID:135611 Salary $72,774 - $82,290 a year
Equity and Diversity	California Institute of the Arts shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status, disability, or any other status protected under federal, state, or local law.
Additional Information	CalArts has a multidisciplinary approach to its studies of the arts through six schools: Art, Critical Studies, Dance, Film/Video, Music and Theater. CalArts encourages students to explore and recognize the complexity of the many aspects of the arts. It is supported by a distinguished faculty of practicing artists and provides its Bachelor and Master of Fine Arts students with the hands-on training and exposure necessary for an artist's growth. CalArts was founded in 1961 and opened in 1969 as the first institution of higher learning in the United States specifically for students interested in the pursuit of degrees in all areas of visual and performing arts.

Work for CalArts